FAQ

FAQ

• ARE THE NECKLACES REAL GOLD?

ALL ITEMS ARE GOLD PLATED, BUT THE DIFFERENCE IN METALS IS DEPENDENT ON HOW MUCH GOLD IS USED.

   

• DO YOU SHIP TO ________? WILL YOU SHIP TO CANADA? TO JAPAN? WILL YOU SHIP TO APO/FPO? HOW MUCH IS SHIPPING?

YES. WE NOW OFFER INTERNATIONAL SHIPPING FEES. SHIPPING FEES ARE PROVIDED BY THE SHIPPING SERVICE AND ANY EXTRA COST BY THE WEBSITE COVERS THE MATERIALS USED, THE POSTAGE, AND THE HANDLING FEES.

 

• CAN I SHOWER WITH IT?

ALTHOUGH WE ARE ALSO GUILTY OF SHOWERING WITH JEWELRY ON, (FROM PERSONAL EXPERIENCE, IT DID NOT AFFECT THE GOLD FILLED / SOLID GOLD PIECES) WE HIGHLY ADVISE NOT TO, AS WATER CAN CONTAIN CHLORINE, SALTS, OR HARSH CHEMICALS THAT WILL INDUCE TARNISH AND DULL THE SHINE. MOST ESPECIALLY, KEEP PLATED ITEMS AWAY FROM WATER AND CHEMICALS BECAUSE THE GOLD LAYER WILL FLAKE AWAY. STORE YOUR JEWELRY IN A CLEAN AND DRY ENVIRONMENT TO KEEP ITS SHINE AND COLOR. 

 

• I HAVE AN EVENT NEXT WEEKEND, CAN YOU GUARANTEE I’LL GET MY ITEM BEFORE THEN?

 WE SHIP ITEMS WITHIN 3 - 5 BUSINESS DAYS AFTER PRODUCTION IS COMPLETE. PLEASE BE MINDFUL PRE ORDER AND CUSTOM MADE PIECES CAN CAN TAKE UP TO 4 - 6 WEEKS.  

WE ARE CONSUMERS AS WELL AND UNDERSTAND THE STRUGGLE OF WAITING FOR A PACKAGE SO WE DO OUR VERY BEST TO GET YOUR ORDERS OUT AS QUICKLY AS POSSIBLE. HOWEVER, WE ARE A SMALL BUSINESS. WE THANK YOU FOR YOUR PATIENCE AND SUPPORT AS WE WORK TO SHORTEN THE PROCESSING TIME.

  

• IT IS PAST THE PRODUCTION TIME. WHAT DO I DO?

HALF THE TIME, OUR ORDERS DO NOT GO PAST THE 4 - 6 WEEK PRODUCTION TIME. HOWEVER, IF YOU DO NOTICE A LONGER DELAY IN YOUR PACKAGE, IT COULD BE AN ERROR IN THE SHIPPING CARRIER/SERVICE USED. CONTACT US VIA EMAIL SO WE COULD RESOLVE THIS ISSUE WITH YOU.

DON’T SEE YOUR QUESTION HERE? FEEL FREE TO CONTACT US AT SHOP@THEMUSESHOPPE.COM.